TERMS&CONDITIONS

1. General

The following terms and conditions explain how you can use our website and place orders for items from Moonlight Design. By ordering goods from us you are deemed to have understood and agreed to all of the Terms and Conditions set out in this page.

You may contact us by email to info@moonlightcostumes.com.

2. Postal Charges

Our postal charges sent to mainland UK via Royal Mail standard First Class post, unless otherwise stated, are based on the weight ad dimensions of the items ordered. Charges will be detailed at the point of order. We will post your items within 24/48 hours after you have placed your order subject to availability or 7 working days for items maded on measurement.

Orders placed on a Friday will possibly be sent out the following Monday. In this case, to arrange for any urgent items to be delivered, please contact us on info@moonlightcostumes.com.

3. Orders and Cancellations

All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and are subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our Postal Charges notice for further information.

If your order is accepted you will receive a confirmation email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.  All prices advertised are subject to changes. Exceptions apply to personalised items and goods made to your order, which cannot be cancelled. Moonlight Design reserves the right not to cancel any order once it has been placed. For security reasons we may restrict the volumes of certain items to be sold in any one transaction.

4. Prices

The prices quoted are those ruling at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax. The correct price will be shown on your receipt. If for this, or any other reason, an item is not acceptable, it may be returned providing it is sent back within seven days and is in new condition.  All prices shown are cash prices in sterling. We reserve the right to alter or amend prices, to accept or reject orders and in some cases to request part payment.

5. Colour reproduction

Moonlight Design takes care with the colours used in the photographs of products displayed on the website. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.

6. Payments

By credit & debit cards

We accept all major credit and debit cards through PayPal. You do not have to have a PayPal account to pay via PayPal through our website. We are unable to accept Cards that are due to expire within the next 5 days. Card details are checked and verified by a third party and goods are despatched once authorisation has been obtained.

7. Returns

If you would like to return an item for any reason please contact us first at info@moonlightcostumes.com.

You may return any item within 7 working days of receipt, in a new and unused condition, complete with labels and in its original packaging. We will issue a full refund excluding any postal charges. Returned items which are not in new or unused condition, or which are returned after this period may not be refunded. 

If the item is faulty please contact us on the above email address and attach any relevant photographs if possible. No refunds or exchanges can be given on items made to your specification, such as costumes or other items of clothing or shoes unless there is a manufacturing defect or the goods are not as ordered.

For hygiene reasons certain jewellery i.e. earrings cannot be returned. Where a product has a security seal, a refund or exchange will not be given if the seal is broken. Your legal rights are not affected. If an item is faulty the customer will receive a full refund once the item is returned unless we instruct you otherwise. You may also be offered a replacement. It is at Moonlight Design’s discretion as to decide if an item is deemed faulty or not.

8. Data Protection and Prohibitions

Moonlight Design comply with the Data Protection Act 1998.

Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Moonlight Design will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

9. Intellectual Property, Software and Content

 

The intellectual property rights in all software and content made available to you on or through this Website remains the property of Moonlight Design and are protected by copyright laws and treaties around the world. All rights are reserved by Moonlight Design. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. You shall not modify, translate, reverse engineer, decompile, disassemble, or create derivative works based on any software or accompanying documentation supplied by Moonlight Design.

10. Your privacy

By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. Moonlight Design is totally committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties except where it is part of providing a service to you – e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.

Your Consent

We will not sell your name, address, e-mail address, credit card information or personal information to any third party without your permission.

Site Statistics

 We use a website company to gather data regarding the visitors to this Website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, paths taken by visitors through the site and other general information. Moonlight Design uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users.

Transfers of your Information

The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Disclosures of your information

We may also disclose your personal information to third parties  to comply with any legal obligation,  for the purposes of fraud protection.

Third party sites

Our site may contain links to and from the websites of advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

11.Complaints

Moonlight Design welcomes and learns from complaints. We aim to deal with complaints speedily and sympathetically. All complaints are logged, investigated, and replied to.

If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact us via info@moonlightcostumes.com  we will be delighted to answer any questions you may have.